Help centre
Short answers about orders, prescriptions, doctor consultations, delivery and returns, with a link to the page where you can do each thing. New here? See how ordering works.
Orders and tracking
Open the Track Order page with your tracking number, or open the order from your account to see where it is.
- Your orders list shows every order, what each item is and its latest status.
- An order with a product that needs a prescription shows a note while it waits for the prescription to be checked.
Prescriptions
A prescription is a doctor's written advice that names the products you may buy; only products marked Prescription needed require one.
- Give it in your cart: use a prescription already saved in your account, upload one, or book a call with a doctor.
- For every product that needs one, our team and the brand check the prescription before the order moves on. Until then the order waits; it is not cancelled automatically.
- A prescription covers the products it names.
- A doctor you book decides whether a prescription is right for you, and may decide not to write one.
Doctor consultation
A consultation is a booked slot with a doctor who contacts you at that time, by the method you choose when booking.
- Choose a doctor, pick a date and time, tell the doctor your reason for the visit and any medical history, then pay the fee shown on the doctor's card.
- While booking you choose how you want to be reached: WhatsApp, phone call or video. At the booked time the doctor contacts you that way, so keep your phone with you.
- If the doctor cannot reach you they try again, and the booking may be moved to the same time on the next day.
- If a free-consultation offer is running, the Doctor Consultation page shows it with its code.
- A prescription from a consultation is saved in your account, under Your prescriptions, and can be used for the products it names.
Shipping and delivery
Free shipping on orders ₹499+; the delivery charge for smaller orders is shown in your cart before you pay.
- Free shipping on orders ₹499+.
- Enter your pincode on a product page to see if we deliver there and the expected date.
- Each brand ships its own items, so one order can arrive as several parcels on different days.
- The Store Policy lists delivery fees and rules in full.
Cancellations, returns and refunds
Cancelling an order is a request that our team approves, and a return is a request that our team reviews.
- To cancel, open the order in your account and send a cancellation request. Until our team decides, the order is not shipped. A request can be declined, for example if the courier has already picked the parcel up.
- To return an item, ask from your order inside the 7-day return window. The Return and Refund policy says what can be returned.
- When a refund is approved it goes back to the way you paid. How long your bank takes to show it varies.
Loyalty points and referrals
You earn points when you shop and for some other actions, and your balance and the ways to earn are on the Loyalty page.
- You can use the points you have in your cart.
- Refer a friend from the Referrals page with your own link.
Membership
A membership is a paid plan; its page shows the price, how long it lasts and what it includes.
- Compare the plans on the Memberships page before you buy.
- Manage or renew yours from your account.
Your account
You must be at least 21 years old to create an account.
- An account keeps your orders, saved prescriptions, bookings and points in one place.
- Forgot your password? Use the reset link on the sign-in page.
Contact us
Send us a message and we reply. Reply time: Within 1 business day (Mon-Sat 10-7).
- Use the contact form on the About page, or open a support ticket from your account.
- Have your order number ready if your question is about an order.
- Not satisfied with an answer? The Grievance Redressal page names who to write to next.