Terms & Conditions

Effective date: 15 October 2026  |  Version: 5.0

Welcome to THC Store India (www.thcstore.in), operated by THC - The Herb Culture Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Mumbai, Maharashtra ("THC Store", "we", "us", "our"). These Terms and Conditions ("Terms") are a legally binding agreement between you ("Customer", "you", "your") and THC Store. They govern your use of the THC Store website and related services (the "Platform"). By creating an account, placing an order, booking a consultation or otherwise using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.

These Terms should be read together with our Customer Privacy Policy, Store Policy and Return & Refund Policy.

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1. Definitions

• "Account" — your registered customer account, identified by your email address.
• "Brand Partner" / "Seller" — an independent, licensed third-party business that lists and sells Products on the Platform.
• "Cart" — where you collect Products before checkout. Carts are kept separately for each Brand Partner.
• "Consultation" — an online consultation with a registered Doctor, booked through the Platform.
• "Content" — reviews, ratings, questions, images and other material you submit.
• "Doctor" — an independent registered medical practitioner verified on the Platform who provides Consultations.
• "Membership" — a paid Silver, Gold or Diamond plan.
• "Order" — a purchase of one or more Products from a Brand Partner placed through the Platform.
• "Prescription" — a prescription issued by a Doctor through the Platform, or one you upload from your own practitioner.
• "Products" — hemp-based, Vijaya Ayurvedic, herbal, wellness and related items listed by Brand Partners.

2. Eligibility and your Account

2.1 Age

You must be at least 18 years old to create an Account, to check out as a guest or to book a Consultation. Your date of birth is collected and checked for this purpose. Giving a false age is a breach of these Terms.

2.2 Identity and age documents

We may ask you to verify your age with a government-issued identity document (for example PAN card, Aadhaar card, voter ID, driving licence or passport), and you can upload one from your profile page. You confirm that any document you submit is genuine, unaltered and your own. How we store these documents is explained in the Privacy Policy. Submitting a forged document will lead to termination of your Account and may be reported to the authorities.

2.3 Registration

To register you provide your first and last name, email address, a 10-digit Indian mobile number, date of birth, gender and a password. A second phone number is optional. You must accept the current customer legal documents to register. You agree that the information you give is accurate and that you will keep it up to date.

2.4 Email verification

A new Account stays inactive until you verify your email address. We email you a 6-digit code that is valid for 5 minutes. If you try to log in before verifying, a new code is sent.

2.5 One Account per person

Each email address can hold only one Account, and each person should keep only one Account. Creating extra Accounts to misuse promotions, referrals or loyalty rewards, or to get around a suspension, is prohibited and may lead to suspension of all linked Accounts and loss of their benefits.

2.6 Google sign-in

You may sign up or log in with your Google account. We then receive your Google account identifier, email address, name and profile picture. Other social login options are not currently offered.

3. Account security and guest checkout

• Password: at least 8 characters. The registration page asks for an uppercase letter, a lowercase letter and a digit. Passwords are stored only as a bcrypt hash.
• Lockout: after 10 failed login attempts your Account is locked for 30 minutes and then unlocks automatically.
• Two-factor authentication (optional): when switched on, a code valid for 10 minutes is emailed to you at each login.
• Sessions: a login session lasts up to 24 hours and can be renewed for up to 7 days. Logging out ends the session.
• Password reset: a reset link is valid for 30 minutes, and you can request at most one per minute.

You are responsible for keeping your password confidential and for activity under your Account. Tell us at once at support@thcstore.in if you suspect unauthorised access.

3.1 Guest checkout

You may order without registering. You must give your first name, email address, phone number, date of birth (you must be 18 or over) and a shipping address with a valid pincode, city and state; your last name is optional. Guest checkout is available for orders from several Brand Partners at once and for prescription-required Products (you can upload a prescription or book a Consultation during checkout).

When you check out as a guest, an Account is created for you automatically with a random password and an unverified email. You can take control of it by resetting the password. If your email address already belongs to an Account, you will need to log in or confirm ownership with a code we email you.

4. Our role: a marketplace

4.1 Marketplace model

THC Store is a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020, and an intermediary under section 79 of the Information Technology Act, 2000. Products are listed and sold by independent Brand Partners. The contract of sale for goods is between you and the Brand Partner, which is the supplier and issues the tax invoice for the goods under its own GSTIN. We do not manufacture or own the Products. We provide the Platform, collect payments, and supply some services of our own, such as delivery handling (see section 8).

4.2 Product information

Product descriptions, images, ingredients, certifications and claims are provided by the Brand Partner. Our team reviews new listings and changes to key product information before they go live, but we do not independently test Products or verify every claim. If you have allergies, a medical condition or take medication, read the label and consult a qualified healthcare professional before use. Please report any listing you believe is inaccurate or unlawful to support@thcstore.in.

4.3 Seller details

The Brand Partner's name and GSTIN appear on the tax invoice for your Order. You may ask us for a seller's details at any time by writing to support@thcstore.in.

5. Hemp and Vijaya Ayurvedic products

5.1 What may be sold

Only Products that may lawfully be sold in India may be listed. These include products made from industrial hemp (such as hemp seed oil, hemp seed protein and hemp-based personal care), Vijaya (bhang) based Ayurvedic preparations manufactured under the licences required by law, and herbal, wellness and nutraceutical products. Each Brand Partner is responsible for holding the licences that apply to its Products.

5.2 Controlled substances

The Platform does not permit the sale or promotion of any narcotic drug or psychotropic substance controlled under the Narcotic Drugs and Psychotropic Substances (NDPS) Act, 1985, including charas (resin) and ganja (flowering or fruiting tops). Any attempt to use the Platform to obtain controlled substances is prohibited and may be reported to law enforcement.

5.3 Your responsibility

Laws on hemp and Vijaya products can differ between states. The Platform does not currently restrict delivery by state, so you are responsible for making sure that buying, possessing and using a Product is lawful where you live.

5.4 Health disclaimer

Products are not intended to diagnose, treat, cure or prevent any disease unless they are lawfully sold as drugs under the Drugs and Cosmetics Act, 1940. Claims on listings are the Brand Partner's responsibility and must comply with applicable law, including FSSAI regulations, AYUSH rules, ASCI guidelines and the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954. Always consult a qualified healthcare professional before using a health or wellness product, especially if you are pregnant, nursing, taking medication or have a medical condition.

5.5 Certificates of Analysis

Some Brand Partners provide Certificates of Analysis (CoA) for their Products. Providing one is not mandatory for every Product. You may ask us for any CoA a Brand Partner has provided.

5.6 Personal use only

Products are sold for your personal use. You must not resell, redistribute or export them.

6. Prices, carts and ordering

6.1 Prices

• Prices are in Indian Rupees and include GST.
• Prices may change at any time; the price shown when you place your Order is the price you pay.
• Besides the goods, you may pay a delivery fee, a COD fee, a Consultation fee and a Membership fee, each shown at checkout before you pay. There are no other platform fees.
• If a Product is listed at an obviously wrong price, the Brand Partner or we may cancel the Order and refund you.

6.2 Carts and checkout

• Carts are kept per Brand Partner. You can pay for several Brand Partners' carts in one checkout and one payment; each Brand Partner then gets its own Order and issues its own invoice.
• You can add up to 99 units of a line and select up to 50 items in one checkout. Flash deals may have their own per-customer limits.

6.3 Order acceptance

Placing an Order is an offer to buy. The Brand Partner (or we) may decline or cancel an Order because of stock, a pricing error, suspected fraud, prescription review or legal reasons, and you will be refunded any amount paid. An Order a Brand Partner has not accepted within 48 hours is cancelled automatically.

6.4 Order stages

1. Pending — placed and waiting for the Brand Partner.
2. Prescription stages (prescription-required items only) — prescription pending, prescription received or consultation booked, while a prescription is provided and reviewed (see section 10).
3. Confirmed — accepted; the Brand Partner's tax invoice is issued.
4. Processing — being packed.
5. Shipped — handed to a courier; the tracking number (AWB) is added.
6. Delivered.

An Order may also be cancelled, returned or refunded as described in the Return & Refund Policy.

6.5 Cancellation by you

You can cancel an Order yourself while it is pending, confirmed or processing, i.e. before it ships. An Order on prescription hold cannot be cancelled from your account; contact support to cancel it. Once shipped, you can no longer cancel, but you may request a return after delivery. Refunds for cancellations are reviewed and approved by our team before they are paid. Full details are in the Return & Refund Policy.

6.6 Invoices and receipts

Depending on your Order, you may receive:

• a tax invoice from the Brand Partner for the goods (format INV/FY/number, for example INV/2627/00203), issued when the Order is confirmed;
• a tax invoice from THC Store (TSC/FY/number) for the delivery fee and the COD fee, which are our own services;
• a Consultation Receipt from the Doctor (CONS/FY/number), where we collect the fee as the Doctor's agent; and
• a credit note (CN/FY/number) when an Order is cancelled or refunded.

You can download these from your Order history.

7. Payments

Method	Details
Pay online	UPI, cards, net banking and wallets through Razorpay, a licensed payment aggregator. We do not store your card number, CVV, UPI PIN or bank login.
Cash on Delivery (COD)	A COD fee of ₹40 applies. COD is available only if the order total, including delivery and the COD fee, is ₹500 or less. It is not available for carts with prescription-required items, while a Consultation fee is due in the cart, or if you already have 2 COD orders pending. The COD fee is refunded only if the Order is cancelled before dispatch.
Payment links	Razorpay links for subscription renewals, follow-up Consultations, Membership renewals and orders our team creates for you. Links expire after 7 days.

If a payment fails, the Order is not placed; any amount debited is reversed by Razorpay or your bank within their normal timelines. An online Order whose payment is never completed may be cancelled automatically. If you think you have been charged wrongly, contact support@thcstore.in. Deliberately false chargebacks breach these Terms.

8. Delivery

• Delivery fee: ₹50 for orders below ₹499; free at ₹499 and above (judged on the GST-inclusive goods total). It is charged once per checkout, even when several Brand Partners are in one checkout. Gold and Diamond members get free delivery. The delivery fee is billed by THC Store on its own invoice. There are no fuel, remote-area or express surcharges.
• Who ships: each Brand Partner dispatches from its own premises using a courier it chooses, and enters the tracking number.
• Timelines: delivery dates shown on the Platform are estimates, not guarantees.
• Tracking: once the Brand Partner adds the tracking number, you can follow your parcel from your Order page or the Track Order page.
• At delivery: the courier may have its own verification steps. If a parcel looks damaged or tampered with, take photos and contact us.
• Failed delivery: if a parcel cannot be delivered (for example a wrong address or no one available) and is returned to the Brand Partner, contact us and we will tell you whether it can be re-sent or refunded. Repeated failed COD deliveries may lead to COD being withdrawn from your Account.

9. Prescription-required Products

Some Products carry a "Prescription Required" label. To buy them you must, at checkout:

• use a saved prescription from your account;
• upload a valid prescription from your own registered practitioner (JPEG, PNG or PDF); or
• book a Consultation with a Doctor in your cart; its fee is paid together with the Order.

Payment is taken online when you order (COD is not available). Each Brand Partner then reviews the prescription for its own items, and our team may also review it. If a prescription is not accepted, we will ask you to upload a new one or book a Consultation; your Order stays on hold and is not cancelled automatically. We remind you every 48 hours. If you would rather cancel, contact support; a refund follows once the cancellation is processed.

Validity: an uploaded prescription is accepted for 90 days; a prescription issued by a Doctor on the Platform is valid for 365 days unless the Doctor sets a different date. A prescription covers only the Products it lists (or, where the Doctor says so, all prescription Products). Forging, altering or sharing prescriptions, or misrepresenting your medical need, is prohibited and may be unlawful.

10. Doctor Consultations

10.1 Booking

You can book a Consultation with a verified Doctor on its own or as part of a prescription Order. Consultations are held online — by phone, WhatsApp or video call — and you can tell us which you prefer. Each Doctor sets their own fee, which is shown before you book and paid in advance. Free-consultation coupons may be available (up to 3 free Consultations per customer).

10.2 Who provides the service

The Doctor, not THC Store, provides the Consultation and any Prescription, and is responsible for the medical advice given. We collect the fee as the Doctor's agent and issue the Doctor's Consultation Receipt. Consultations are advisory and do not guarantee any outcome. The Platform is not for emergencies — in an emergency, go to the nearest hospital.

10.3 Rescheduling, missed calls and cancellation

• You can reschedule up to 6 hours before your slot. The Doctor or our team may reschedule with a reason.
• If the Doctor cannot reach you after 3 attempts, the Consultation moves to the same time the next day. This happens at most twice; after that the booking is closed as "customer unreachable" and the fee is not refunded.
• You may cancel before the Consultation starts. The fee refund is reviewed and approved by our team. Once a Consultation has started or been held, the fee is not refundable.
• If the Doctor cancels or does not attend, contact us and the fee will be refunded after review.

10.4 Follow-ups

Your Doctor may offer a follow-up Consultation, by default at 50% of the original fee, payable by payment link.

10.5 Prescriptions and recordings

Prescriptions a Doctor issues appear in your Account. A Consultation is recorded only if you consent, and the Doctor records that consent. Recordings are handled as described in the Privacy Policy. After a completed Consultation you may leave a review of the Doctor.

11. Loyalty points

Tier	Lifetime points	Earning multiplier
Bronze	0	1×
Silver	1,000	1.25×
Gold	5,000	1.5×
Platinum	15,000	2×

• Earning: 1 point per ₹1 of the order total, multiplied by your tier, credited when the Order is delivered. Orders below ₹200 do not earn points. Earning is capped at 500 points a day and 2,000 a week.
• Daily check-in and streaks: 3, 5, 8, 10, 12, 15 and 25 points over a 7-day streak, with streak bonuses of 25 to 150 points.
• Spin wheel: where offered; coupons won are valid for 7 days.
• Using points: only as a discount at checkout — 10 points = ₹1, minimum 100 points, up to 50% of the order. Points cannot be converted to cash or wallet credit, or transferred.
• Expiry: points expire 365 days after they are earned; we warn you 7 days before.

12. Memberships

Plan	Price (incl. GST)	Product discount	Maximum discount per order	Free delivery
Silver	₹999	5%	₹500	No
Gold	₹1,999	10%	₹1,500	Yes
Diamond	₹4,999	15%	₹3,000	Yes

• Every plan lasts 365 days.
• The Membership discount is applied first and a coupon second. With Silver or Gold, the coupon discount you can combine with your Membership is capped at 15% or 20% respectively. Coupons on flash-deal and offer items are available only to Diamond members.
• Renewal: nothing is charged automatically. If renewal reminders are on, we email you a payment link 7 days before expiry; the Membership renews only if you pay.
• A Membership bought in a COD Order becomes active when the cash is collected, and does not start if that Order is cancelled first.
• Refunds: Membership fees are not refunded automatically and are not refunded pro rata. A refund may be granted at our discretion; see the Return & Refund Policy.

13. Subscribe & Save

• You can subscribe to eligible Products weekly, every two weeks, monthly or every two months, and get 5% off. You keep the discount rate in force when you subscribed.
• You can hold one active subscription per Brand Partner.
• The first delivery follows the normal delivery fee rule. Later renewals are delivered free.
• Each renewal is paid by a payment link sent to you (valid 7 days, with a reminder after 48 hours). We never charge your card automatically. If you do not pay a renewal, it is not dispatched.
• You can pause, resume or cancel, change the frequency, and add, remove or change Products from your account.

14. Referrals

• You receive a personal referral code.
• When someone you refer places a qualifying first Order of ₹500 or more, you receive 100 points and they receive 50 points.
• Self-referral, fake accounts or automated abuse lead to loss of the bonuses and may lead to suspension.

15. Coupons and promotions

• Coupon types include percentage off, fixed amount off, free product, free Consultation, free delivery and buy-X-get-Y.
• You can use at most one THC Store coupon and one coupon per Brand Partner on a cart.
• No coupon can be used on a cart that contains a bundle deal.
• On flash-deal and offer items, coupons work only for Diamond members.
• Coupons may have minimum order values, maximum discounts, usage limits and expiry dates. Each customer can receive at most 5 free products and 3 free Consultations through coupons, and free-item coupons cannot be combined with each other.

16. Wallet balances

Customers do not have a wallet for payments, and refunds are never paid as store credit. A small number of older Accounts hold a legacy wallet balance; it cannot be used at checkout, transferred or withdrawn from the account area. If your Account shows one, contact support@thcstore.in.

17. Reviews and other Content

You may review a Product you bought (one review per Product, 1–5 stars and text). Reviews from customers with a delivered Order carry a "Verified Purchase" badge. Reviews are moderated and Brand Partners may reply. Content must not be false, abusive, spam or promotional, or infringe anyone's rights. You keep ownership of your Content but grant THC Store a non-exclusive, royalty-free, perpetual, worldwide licence to display and reproduce it on the Platform.

18. Messages from us

Service messages: by using the Platform you agree to receive messages about your Account, Orders, payments, refunds, prescriptions, Consultations and policy changes, by email and WhatsApp. These are needed to provide the service. Marketing: newsletters and offers are sent by email; you can unsubscribe using the link in the email or by writing to support. The Privacy Policy describes all the emails we send.

19. Customer support

You can reach us through the chat assistant on the site, support tickets in your account, email, WhatsApp, the contact form and phone (see Contact us). The chat assistant is an AI assistant: it can answer questions and look up your orders, but it cannot cancel Orders or issue refunds. Requests about refunds, payments, account deletion, fraud, legal matters or adverse reactions are always passed to our team.

20. Prohibited conduct

You must not:

1. give false information when registering, verifying your age, ordering or booking;
2. create multiple Accounts or abuse coupons, referrals or loyalty rewards;
3. buy prescription-required Products without a valid prescription, or forge, alter or share prescriptions;
4. use the Platform to obtain or promote any substance controlled under the NDPS Act, 1985;
5. resell, redistribute or export Products;
6. use bots, scrapers or other automated tools, or try to bypass security, rate limits or access controls;
7. make fraudulent payments or false chargebacks, or launder money;
8. post fake reviews or manipulate ratings;
9. harass or abuse other users, Doctors, Brand Partners or our staff;
10. upload malicious code, or impersonate any person; or
11. break any applicable Central or State law.

21. Suspension, termination and closing your Account

By us: we may suspend, restrict or close your Account if you breach these Terms, act fraudulently or unlawfully, or where required by law. Pending Orders may then be cancelled, unused loyalty points lapse and Memberships and subscriptions end, without affecting refunds you are entitled to by law.

By you: there is no self-service delete button. To close your Account, write to support@thcstore.in (subject "Account deletion"). Open Orders must be completed or cancelled first. What we keep after closure is explained in the Privacy Policy. You can also ask for a copy of your data.

22. Intellectual property

All content on the Platform — including the THC Store name and logo, design, software, databases, text and graphics — belongs to THC Store or its licensors. Product names, images and brand marks belong to the respective Brand Partners. You may not copy, reproduce, distribute, frame, mirror or create derivative works from any of it without written permission.

23. Intermediary and e-commerce compliance

As a marketplace e-commerce entity and intermediary, THC Store:

• publishes its return, refund and cancellation terms in the Return & Refund Policy;
• does not manipulate prices to make unreasonable profit and does not discriminate between consumers of the same class;
• requires Brand Partners to comply with applicable law and may remove listings that do not;
• has appointed a Grievance Officer (section 27); and
• acts on lawful orders of courts and government authorities.

Our protection from liability for third-party content and listings under section 79 of the Information Technology Act, 2000 applies to the extent permitted by law.

24. Limitation of liability

To the maximum extent permitted by Indian law:

• the Brand Partner, not THC Store, is responsible for the quality, safety, legality, labelling and suitability of the Products it sells;
• the Doctor, not THC Store, is responsible for the medical advice and Prescriptions they give;
• THC Store is not liable for adverse effects from the use of any Product, for courier delays or damage in transit, or for outages of third-party services;
• our total liability for any claim is limited to the amount you paid for the Order or service that gave rise to the claim; and
• we are not liable for indirect, incidental, special, consequential or punitive losses.

Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 that cannot be excluded.

25. Indemnity

You agree to indemnify THC Store and its directors, officers, employees and agents against claims, losses and costs (including reasonable legal fees) arising from your misuse of the Platform, your breach of these Terms or the law, your Content, your misuse of Prescriptions, or your unlawful use of any Product.

26. Force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, epidemics, government action or changes in law (including hemp or Vijaya regulation), war, civil unrest, strikes, internet or power failures and cyberattacks.

27. Grievances and disputes

27.1 Grievance Officer

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is Mr. Krishnakant Tiwari, Founder — email support@thcstore.in (subject "Grievance:"), phone +91 81692 69688, address as in Contact us. We acknowledge a complaint within 48 hours and resolve it within one month of receipt.

27.2 Governing law, arbitration and courts

These Terms are governed by the laws of India. We will first try to settle any dispute through good-faith discussion. If it is not settled that way, either party may refer it to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in Mumbai, Maharashtra, in English. Subject to that, the courts at Mumbai, Maharashtra have exclusive jurisdiction. This does not affect your right to approach the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.

28. Changes to these Terms

We may change these Terms. When we make a material change, we publish a new version with a summary of changes, and you will be asked to accept it before you continue using the Platform. Your acceptance is recorded with the date, time, IP address and browser details.

29. Severability and entire agreement

If any provision is found invalid or unenforceable, the rest remain in force. These Terms, with the Customer Privacy Policy, Store Policy and Return & Refund Policy, are the entire agreement between you and THC Store about the Platform.

30. Contact us

THC - The Herb Culture Private Limited, trading as THC Store India (www.thcstore.in), a company incorporated under the Companies Act, 2013.

• Registered office: A-504, Raghukul CHS, Valley Complex, Near Dindoshi Depot, Malad East, Mumbai, Maharashtra 400097, India
• CIN: U52100MH2020PTC335594
• GSTIN: 27AAHCT6948E1ZZ
• Email: support@thcstore.in
• Phone: 022 7961 7885 | +91 81692 69688 | +91 79054 42943
• WhatsApp: +91 81692 69688
• Support hours: Monday–Saturday, 10 AM – 7 PM IST
• Grievance Officer and data protection contact: Mr. Krishnakant Tiwari, Founder — support@thcstore.in (subject "Grievance:" or "Privacy:"), +91 81692 69688, at the registered office above
• Social: Instagram @thcstore.india and @thcindia.store, Facebook, X (Twitter), YouTube @THCSTOREINDIA

Last updated: 15 October 2026