Store Policy

Effective Date: 29 March 2026 | Version: 3.0

This Store Policy governs the operations, standards, and conduct on the THC Store platform (operated by THC Store India Private Limited). It applies to all users — Customers, Brand Partners, and Doctors — and supplements the specific Terms and Conditions for each user type, the Privacy Policy, and the Return & Refund Policy.

1. About THC Store

1.1 Platform Overview

THC Store is an Indian e-commerce marketplace specialising in health, wellness, Ayurvedic, herbal, nutraceutical, and related products. The Platform also facilitates online and in-person medical consultations between registered Doctors and Customers. THC Store operates as a marketplace facilitator under Indian e-commerce regulations — we connect buyers with sellers and medical practitioners, but do not manufacture products or provide medical services directly.

1.2 Platform Services

The Platform provides the following services:

Product Marketplace: Browse, search, and purchase health and wellness products from registered Brand Partners
Doctor Consultations: Book online video or in-person consultations with verified medical practitioners
Prescription Management: Receive, store, and use digital prescriptions for purchasing prescription-required products
Membership Programme: Access tiered membership plans (Silver, Gold, Diamond) with exclusive benefits
Loyalty & Rewards: Earn and redeem loyalty points across four tiers (Bronze, Silver, Gold, Platinum)
Referral Programme: Earn rewards by referring new customers to the Platform
Brand Storefront: Dedicated brand pages for Partner brands to showcase their products and story
Customer Support: Multi-channel support via tickets, in-platform messaging, and AI-assisted chat

1.3 Platform Availability

THC Store aims to be available 24/7, but we do not guarantee uninterrupted access. Scheduled maintenance, emergency fixes, infrastructure issues, or force majeure events may cause temporary downtime. When planned maintenance is scheduled, we will enable maintenance mode with advance notice where possible.

2. Regulatory Compliance

2.1 Applicable Laws

The Platform operates in compliance with the following Indian laws and regulations:

Legislation	Applicability
Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020	Platform duties as e-commerce entity, product liability, unfair trade practices, consumer grievance redressal
Information Technology Act, 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021	Data protection, intermediary liability, grievance officer appointment, content moderation, reasonable security practices
Food Safety and Standards Act, 2006 (FSSAI)	Food products, dietary supplements, nutraceuticals, health supplements — labelling, quality, and safety standards
Drugs and Cosmetics Act, 1940 and Rules	Cosmetics, Ayurvedic/Siddha/Unani drugs, Schedule H/H1 prescription drugs, import and sale licensing
AYUSH Ministry Guidelines	Ayurvedic, Siddha, Unani, Homoeopathic, and Yoga & Naturopathy product standards and practitioner regulations
Narcotic Drugs and Psychotropic Substances (NDPS) Act, 1985	THC Store does not permit the sale of any NDPS-controlled substance. Products containing permissible compounds must carry valid state/central licences.
Telemedicine Practice Guidelines (BoG-MCI / NMC)	Online doctor consultations, prescribing protocols, patient consent, record-keeping requirements
Legal Metrology Act, 2009	Product packaging, labelling, net quantity declarations, MRP requirements
Income Tax Act, 1961 — Sections 194O, 194J, 194H, 206C	TDS on e-commerce transactions (194O for brands), TDS on professional fees (194J for doctors), TCS on sale of goods
Central/State Goods and Services Tax Acts	GST compliance for all transactions — CGST, SGST, IGST, HSN/SAC code classification, tax invoices
Indian Medical Council (Professional Conduct) Regulations, 2002	Doctor conduct, ethics, patient confidentiality, advertising restrictions

2.2 Regulatory Disclaimer

Products listed on THC Store are manufactured, labelled, and supplied by independent Brand Partners. THC Store does not independently verify every product claim. Brand Partners are contractually required to hold all necessary licences and ensure compliance. If you believe a product listing violates any regulation, please report it to compliance@thcstore.in.

3. Eligibility & Account Requirements

3.1 Customer Accounts

You must be at least 18 years of age to create an account on THC Store
Certain product categories may impose additional age requirements as mandated by applicable law or product-specific regulations
You must provide a valid email address, phone number, date of birth, and full legal name
Email verification via OTP is mandatory before your account becomes active
Phone number verification may be required for certain transactions

3.2 Brand Partner Accounts

Must be a legally registered Indian business entity (Proprietorship, Partnership, LLP, or Company)
Must hold a valid GSTIN and PAN
Must possess applicable product licences (FSSAI, AYUSH, D&C Act, state licences)
Account remains in "pending" status until admin approval after profile completion

3.3 Doctor Accounts

Must hold a valid medical degree recognised by MCI/NMC or the relevant State Medical Council
Must hold a valid, current medical licence/registration number
Account remains unverified until admin verification of credentials and documents

3.4 Age Verification

THC Store may request government-issued identity documents (PAN Card, Aadhaar Card, Voter Card, Driving Licence, or Passport) for age verification at any time. Refusal or inability to verify age may result in account restriction or termination. Documents are stored securely and processed in accordance with our Privacy Policy.

4. Products & Product Standards

4.1 Product Categories

The Platform hosts products across the following major categories (each with specific regulatory requirements):

Vijaya & Medicinal Products: Vijaya oils, extracts, capsules, tablets, topicals, edibles — all requiring valid state/central Vijaya processing licences
Ayurvedic & Herbal: Churnas, kwath, guggulu, vati, medicated oils (tailam), medicated ghee (ghritam) — requiring AYUSH or Drugs & Cosmetics Act licensing
Nutraceuticals & Supplements: Health supplements, dietary supplements, probiotics — requiring FSSAI licensing
Personal Care & Wellness: Skincare, haircare, body care products — requiring cosmetics licensing where applicable
Pet Wellness: Pet-specific wellness products

4.2 Quality Standards

All products listed on the Platform must:

Carry valid batch numbers, manufacturing dates, and expiry dates
Include accurate ingredient lists, nutritional information (where applicable), and allergen warnings
Comply with labelling requirements under the Legal Metrology Act and FSSAI regulations
Not be adulterated, counterfeit, misbranded, or recalled
Meet the specifications and claims stated in the product listing
Be stored, packed, and shipped in conditions that preserve product integrity

4.3 Prescription-Required Products

Certain products on the Platform require a valid medical prescription before purchase. These are clearly labelled with a "Prescription Required" badge. To purchase such products, you must either:

Obtain a prescription through a consultation with a Doctor on the Platform, or
Upload a valid prescription from your own physician (subject to verification)

Prescriptions have a validity period (typically 90 days) and are limited to the specific products listed by the issuing Doctor. Attempting to purchase prescription products without valid authorisation is a serious violation of these policies and applicable law.

4.4 Product Pricing

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable GST
Minimum product price is ₹1 — no zero-price or free product listings are permitted
The price displayed at the time of order placement is the final price
Prices may change without prior notice, but confirmed orders are honoured at the order-time price
Products on flash deals, bundles, or coupons display both original and discounted prices

4.5 Product Liability

Brand Partners bear full product liability for items they list and sell, including claims related to product defects, adverse effects, mislabelling, or non-compliance. THC Store, as a marketplace facilitator, does not accept direct liability for product-related issues. However, THC Store will facilitate customer grievance resolution and may take enforcement action against non-compliant brands.

5. Ordering & Payments

5.1 Order Lifecycle

Orders on THC Store follow this lifecycle:

Pending: Order placed, awaiting confirmation
Consultation Booked (if applicable): Doctor consultation booked for prescription products
Prescription Pending / Received (if applicable): Awaiting or received prescription
Confirmed: Order confirmed by the Brand Partner or admin
Processing: Order is being packed and prepared for shipment
Shipped: Handed over to logistics partner; tracking number assigned
Delivered: Successfully delivered to the customer

Orders may also be Cancelled (before shipping), Return Requested (after delivery), or Refunded.

5.2 Accepted Payment Methods

Method	Details
Online Payment	Credit/Debit cards, UPI, Net Banking, and other methods via Razorpay (PCI-DSS compliant)
Cash on Delivery (COD)	Available for eligible orders up to ₹5,000. A COD handling fee of ₹40 (or as displayed) may apply. COD is not available for prescription-required products.
THC Store Wallet	Use wallet balance (from refunds, loyalty redemptions, or credit) for full or partial payment
Payment Links	Secure Razorpay payment links for manual orders, consultations, or follow-up payments

5.3 Payment Security

All online payments are processed through Razorpay's PCI-DSS Level 1 compliant infrastructure. THC Store does not store your full card or bank details. Payment verification is performed through cryptographic webhook signature validation. Failed payment amounts are automatically refunded within 5–7 business days.

5.4 Invoice Generation

THC Store generates the following invoice types for your records:

Order Invoice (INV/): Issued upon order confirmation — contains product details, GST breakup (CGST/SGST or IGST), HSN codes
Consultation Invoice (CONS/): Issued for doctor consultation fees
Commission Invoice (COMM/): Platform-to-Brand commission statements
Doctor Commission Invoice (DCOM/): Platform-to-Doctor commission statements
Credit Note (CN/): Issued upon refunds or cancellations
Proforma Invoice (PRF/): Preliminary invoice before payment confirmation
Subscription Invoice (SUB/): Recurring subscription billing

All invoices follow the format PREFIX/FY/SEQUENCE (e.g., INV/2526/00001) and are available for download in your account dashboard.

6. Delivery & Shipping

6.1 Delivery Partners

THC Store works with the following logistics providers:

Shiprocket: Primary logistics aggregator — handles pickup, transit, and last-mile delivery across India with real-time tracking
Delhivery: Alternative logistics partner for wider coverage and specialised delivery needs
Brand-Managed Delivery: Select Brand Partners may use their own delivery fleet (with admin approval)

6.2 Delivery Charges

Delivery charges are calculated based on:

Order value and total weight
Delivery destination (pincode serviceability)
Brand Partner's shipping policy
Selected delivery speed (standard / express, where available)

Additional charges may apply:

COD Handling Fee: ₹40 (or as displayed at checkout, capped at ₹100)
Fuel Surcharge: Applied during periods of elevated fuel costs
Remote Area Surcharge: For delivery to non-serviceable or remote pincodes

Free shipping may be available for orders above a certain threshold, for membership holders, or during promotional periods.

6.3 Delivery Timelines

Estimated delivery dates are displayed at checkout. These are estimates, not guarantees. Actual delivery may vary due to logistics capacity, weather, location, regulatory checks, or other factors. THC Store and its logistics partners will make reasonable efforts to deliver within the estimated timeframe.

6.4 Failed Deliveries & Return to Origin (RTO)

If delivery fails (incorrect address, customer unavailable after multiple attempts, refusal to accept), the shipment will be returned to the Brand Partner (Return to Origin). In such cases:

THC Store may arrange a re-delivery attempt at additional cost
A refund may be processed after deducting applicable RTO and shipping charges
Repeated delivery failures from the same account may result in COD privileges being revoked

6.5 Shipment Tracking

Once shipped, you will receive a tracking number (AWB) via email/notification. Track your shipment through your order detail page or directly on the courier partner's website. Shipment statuses include: Pending, Created, Picked Up, In Transit, Out for Delivery, Delivered, Failed, Cancelled, Returned, RTO.

7. Doctor Consultations

7.1 Consultation Types

Online (Video): Video consultation via the Platform's built-in video consultation system
In-Person: At the Doctor's registered clinic/hospital

7.2 Booking & Fees

Consultation fees are set by individual Doctors and displayed at the time of booking. Fees must be paid in advance via Razorpay or may be waived/discounted using applicable coupons (including free consultation coupons). Follow-up consultations may be offered at a discounted rate (typically 50% of the original fee).

7.3 Appointment Lifecycle

Pending → Confirmed → Paid → In Progress → Completed. Appointments may also be Cancelled (with applicable refund policy) or Rescheduled.

7.4 Prescriptions

Prescriptions issued through the Platform are digital, linked to your account, and specify eligible products, dosage instructions, and validity period. Prescriptions comply with the Telemedicine Practice Guidelines and applicable pharmaceutical regulations. Only verified Doctors can issue prescriptions.

7.5 Medical Certificates

Doctors may issue medical certificates (sick leave, fitness, medical, vaccination, and other types) through the Platform. Each certificate carries a unique verification code for authenticity. Medical certificates are legal documents — any falsification by the issuing Doctor is grounds for immediate removal.

7.6 Consultation Recordings

Consultations may be recorded with explicit patient consent for quality assurance and dispute resolution. Consent is logged with timestamp and IP address. Recordings are stored securely and retained as per the Privacy Policy.

8. Membership Programme

8.1 Membership Tiers

Tier	Key Benefits
Silver	Base discount on products, standard support
Gold	Higher discount, free shipping on eligible orders, early access to new products
Diamond	Highest discount, free shipping, early access, priority support, enhanced coupon stacking

8.2 Membership Terms

Memberships are for a fixed duration (typically 365 days from activation)
Only one active membership per account at any time
Memberships may have minimum purchase requirements and maximum discount caps per order
Auto-renewal is optional and can be toggled at any time before the renewal date
Memberships may be gifted; gift memberships are non-refundable once activated by the recipient
Membership discounts may stack with coupons (where enabled by the specific tier), subject to a maximum combined discount cap
Membership purchases are non-refundable once activated (see Return & Refund Policy for details)

8.3 Product Subscriptions

You may subscribe to receive products on a recurring basis (weekly, bi-weekly, monthly, or bi-monthly). Subscriptions auto-renew and charge your selected payment method on each cycle. You may pause, modify, or cancel a subscription at any time before the next billing date. Cancellation takes effect at the end of the current billing cycle. Already-shipped subscription orders follow the standard return policy.

9. Loyalty & Rewards Programme

9.1 Loyalty Tiers

Tier	Lifetime Points Required	Earning Multiplier
Bronze	0	1.00×
Silver	1,000	1.25×
Gold	5,000	1.50×
Platinum	15,000	2.00×

9.2 Earning Points

Points are earned on eligible purchases based on your tier multiplier
Minimum order value for earning: ₹200
Daily earning cap: 500 points | Weekly earning cap: 2,000 points
Points for product reviews (awarded upon approval — one-time per product)
Daily check-in points: 3–25 points (escalating over 7 days)
Weekly streak bonuses: 25–150 points (increasing with consecutive weekly streaks)

9.3 Redeeming Points

Points may be redeemed for wallet credits at the conversion rate displayed in your account. There is a 24-hour cooldown between redemptions. Points cannot be transferred between accounts or exchanged for cash.

9.4 Point Expiration

Loyalty points expire 365 days after being earned. You will receive a warning notification 7 days before points are due to expire. Expired points cannot be reinstated.

9.5 Achievement Badges

You may earn badges for milestones (tier upgrades, purchase streaks, daily check-in streaks, spin wheel wins). Badges are displayed on your profile and carry no monetary value.

10. Referral Programme

Each customer receives a unique referral code
Referrer bonus: 100 loyalty points per successful referral
Referee bonus: 50 loyalty points upon registration with a referral code
A referral is counted when the referee completes their first eligible order of ₹500 or more
Referral codes may have usage limits and expiration dates
Abuse of the referral system (self-referral, fake accounts, automated submissions) will result in forfeiture of all earned bonuses and possible account suspension

11. Promotions, Flash Deals & Bundles

11.1 Flash Deals

Time-limited discounts on selected products (percentage or fixed amount)
Subject to quantity limits (per customer and total inventory)
Brand-created flash deals require admin approval before activation
Discounts range from 3% to 80% of the original price
Flash deal terms and conditions are displayed on the deal page

11.2 Product Bundles

Curated product combinations at a bundled price
Maximum 20 products per bundle
Bundle discounts are separate from coupons — coupons cannot be applied on top of bundle pricing
Brand-created bundles require admin approval

11.3 Coupons

Discount types: Percentage, fixed amount, free product, free consultation, free service, buy-X-get-Y
Coupons may have minimum order requirements, maximum discount caps, usage limits (total and per-customer), and validity periods
Coupon stacking with memberships is available only where the membership tier permits it, subject to a combined maximum discount cap
Brand-created and doctor-created coupons require admin approval

12. Reviews & User Content

12.1 Product Reviews

You may submit a review (1–5 stars + text) for products you have received (one review per product per customer)
Reviews showing a "Verified Purchase" badge are from customers with a confirmed delivered order for that product
All reviews are subject to moderation. Reviews containing profanity, personal attacks, spam, promotional links, or legally objectionable content will be rejected
Brand Partners may post a seller response to reviews
Approved reviews earn loyalty points (one-time award per product)

12.2 Product Questions & Answers

Customers may ask questions about products. Questions and answers are moderated. Helpful/unhelpful voting is available to surface the most useful responses.

12.3 Content Licence

By submitting any content (reviews, questions, images), you grant THC Store a non-exclusive, royalty-free, perpetual, worldwide licence to display, reproduce, and distribute the content on the Platform and in marketing materials.

13. Wallet System

13.1 Customer Wallet

Your THC Store wallet holds legacy credits only. It is no longer a refund destination: refunds go back to the original payment method, and Cash on Delivery orders are refunded by bank transfer to the account details you provide. Wallet balance can be used for full or partial payment on any order. Wallet balances are non-transferable and non-withdrawable as cash.

13.2 Brand Wallet

Brand Partners' wallets track total commission earned, total withdrawn, pending withdrawal amounts, and TCS deductions. Available balance = Total Commission – Total Withdrawn – Pending Withdrawals – TCS Deducted.

13.3 Doctor Wallet

Doctor wallets track consultation earnings (net of platform commission), withdrawals, and pending amounts. Withdrawals are subject to TDS deduction under Section 194J.

14. Tax & Financial Compliance

14.1 GST

All product prices on the Platform are inclusive of applicable GST (CGST + SGST for intra-state, IGST for inter-state transactions). Tax invoices include HSN/SAC codes, tax rate breakdowns, and GSTIN details. Brand Partners and Doctors are responsible for their own GST filing obligations.

14.2 TDS (Tax Deducted at Source)

Section 194O: THC Store deducts TDS on payments to Brand Partners (e-commerce transactions) at the applicable rate
Section 194J: TDS on payments to Doctors (professional fees) at the applicable rate
TDS rates: 1% with valid PAN, 5%/20% without PAN (as per current Income Tax Act provisions)
TDS certificates are made available in the respective dashboards

14.3 TCS (Tax Collected at Source)

THC Store collects TCS at 1% on the sale consideration under Section 206C(1H) from Brand Partners. TCS amounts are reflected in settlement statements.

15. Communications & Notifications

15.1 Transactional Communications

By using the Platform, you consent to receiving transactional communications including:

Order confirmations, shipping updates, and delivery notifications
Payment receipts, refund confirmations, and invoice delivery
Appointment confirmations, reminders, and prescription notifications
Account security alerts (password changes, login from new devices, suspicious activity)
Membership and subscription renewal reminders
Loyalty point expiry warnings

Transactional communications are essential to the service and cannot be opted out of while your account is active.

15.2 Marketing Communications

Promotional communications (sale announcements, new product launches, special offers, newsletters) are sent only with your consent. You may opt out at any time via:

The unsubscribe link in any marketing email
Your account notification preferences
The newsletter preference centre (with granular category toggles: promotions, health tips, new products, membership updates, loyalty updates, order-related recommendations)

16. Prohibited Activities

The following activities are strictly prohibited on the Platform. Violation may result in immediate account termination, forfeiture of all balances and points, and reporting to law enforcement:

Selling, purchasing, or advertising controlled substances outside legal frameworks
Providing false or misleading personal information, medical information, or business credentials
Forging, manipulating, or misusing medical prescriptions or medical certificates
Engaging in fraudulent transactions, payment manipulation, deliberate chargebacks, or money laundering
Creating multiple accounts to circumvent restrictions, abuse promotions, or exploit referral rewards
Using automated bots, scrapers, crawlers, or any automated tool to access or extract data from the Platform
Attempting to exploit security vulnerabilities, reverse-engineer the Platform, or circumvent access controls or rate limits
Harassing, threatening, defaming, or abusing other users, Doctors, Brand Partners, or Platform staff
Uploading malicious software, viruses, or code designed to disrupt or damage the Platform
Manipulating product reviews, ratings, questions, or referral metrics through fake engagement
Impersonating another person, entity, medical professional, or Platform representative
Reselling products purchased on the Platform for commercial gain without authorisation
Using customer data obtained through the Platform (by Brands or Doctors) for purposes outside of order fulfilment or consultation
Circumventing age verification or prescription requirements

17. Account Security

Use a strong, unique password (minimum 8 characters with uppercase, lowercase, digit, and special character)
Enable two-factor authentication (2FA) for enhanced security
Do not share your login credentials with anyone
Report any unauthorised access immediately to support@thcstore.in
After 5 failed login attempts, your account will be temporarily locked for security
Sessions expire after a period of inactivity; you will need to re-authenticate
On logout, your authentication token is immediately blacklisted and cannot be reused

18. Intellectual Property

All content on the Platform — including but not limited to the THC Store name, logo, website design, page layouts, software code, databases, text, graphics, icons, photographs, UI/UX elements, and the compilation of all data — is the intellectual property of THC Store India Private Limited or its licensors. All rights reserved.

You may not, without prior written permission:

Reproduce, duplicate, copy, distribute, or republish any Platform content
Create derivative works based on Platform content
Frame, mirror, or incorporate any part of the Platform into another website or application
Use data mining, robots, or similar data extraction tools
Use the THC Store trademark, logo, or branding for any purpose

19. Third-Party Services & Integrations

The Platform integrates with third-party services that operate under their own terms and policies:

Service	Purpose
Razorpay	Payment processing (cards, UPI, net banking, payment links, webhooks)
Shiprocket	Logistics — order creation, shipment tracking, AWB generation, pickup scheduling
Delhivery	Alternative logistics partner — waybill tracking, delivery services
Amazon Web Services (AWS)	Secure file storage (product images, prescriptions, documents, invoices)
Google	Authentication (Google Sign-In), Search Console (SEO monitoring)

THC Store is not responsible for the availability, accuracy, security, or privacy practices of these third-party services. We encourage you to review their respective terms and privacy policies.

20. Limitation of Liability

To the fullest extent permitted by applicable Indian law:

THC Store provides the Platform on an "as is" and "as available" basis without any warranties, express or implied
We do not warrant uninterrupted, error-free, secure, or virus-free access to the Platform
We are not liable for the accuracy, completeness, or reliability of product information provided by Brand Partners
We are not liable for medical outcomes from Doctor consultations or treatments
We are not liable for losses caused by logistics delays, payment gateway failures, or third-party service interruptions
Our aggregate liability for any claim shall not exceed the amounts paid by you to THC Store in the 12 months preceding the event giving rise to the claim
In no event shall THC Store be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity

21. Indemnification

You agree to indemnify, defend, and hold harmless THC Store India Private Limited, its directors, officers, employees, agents, and affiliates from and against all claims, damages, losses, costs, liabilities, and expenses (including reasonable legal fees) arising from or related to:

Your use or misuse of the Platform
Your violation of these policies, the Privacy Policy, or any applicable law
Your infringement of any third-party intellectual property, privacy, or other rights
Any content you submit, post, or transmit through the Platform
Any product you list (Brand Partners) or medical service you provide (Doctors) through the Platform
Any tax liability arising from your transactions on the Platform

22. Force Majeure

THC Store shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

Natural disasters (earthquake, flood, cyclone, drought)
Epidemics or pandemics
Government actions, regulations, sanctions, or embargoes
War, terrorism, civil unrest, or armed conflict
Strikes, lockouts, or labour disputes
Internet or telecommunications outages
Power failures or infrastructure breakdowns
Cyberattacks or data breaches beyond our reasonable control

23. Grievance Redressal

23.1 Customer Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, THC Store has appointed a Grievance Officer:

Name: THC Store Grievance Officer
Email: grievance@thcstore.in
Address: THC Store India Private Limited, New Delhi, India

The Grievance Officer will acknowledge your complaint within 24 hours and endeavour to resolve it within 30 days of receipt.

23.2 Escalation

If you are not satisfied with the resolution, you may escalate the matter to the National Consumer Helpline (1800-11-4000) or the Consumer Disputes Redressal Forum / Commission as applicable under the Consumer Protection Act, 2019.

24. Severability

If any provision of this Store Policy is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

25. Entire Agreement

This Store Policy, together with the specific Terms and Conditions for your user type (Customer, Brand, or Doctor), the Privacy Policy, and the Return & Refund Policy, constitute the entire agreement between you and THC Store regarding your use of the Platform. They supersede all prior or contemporaneous oral or written agreements, representations, or understandings regarding the subject matter.

26. Amendments

THC Store reserves the right to amend this Store Policy at any time. When material changes are made:

A new version will be published on the Platform
The effective date and version number will be updated
A summary of changes will be provided
You will be required to review and accept the updated policy before continuing to use the Platform
Your acceptance of the updated policy will be recorded with timestamp, IP address, and user agent for our records

Minor editorial corrections (typos, formatting) may be made without requiring re-acceptance.

27. Governing Law & Dispute Resolution

27.1 Governing Law

This Store Policy is governed by and construed in accordance with the laws of the Republic of India.

27.2 Arbitration

Any dispute arising out of or in connection with this Policy shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute is not resolved within 30 days of the initial written notice, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed. The seat of arbitration shall be New Delhi, India. The language of arbitration shall be English.

27.3 Jurisdiction

Subject to the arbitration clause above, the courts of New Delhi, India shall have exclusive jurisdiction over any matter not subject to arbitration.

28. Contact Information

Purpose	Contact
General Support	support@thcstore.in
Legal Inquiries	legal@thcstore.in
Privacy & Data Protection	privacy@thcstore.in
Regulatory Compliance	compliance@thcstore.in
Grievance Officer	grievance@thcstore.in
Brand Partner Support	brands@thcstore.in
Doctor Panel Support	doctors@thcstore.in
Registered Address	THC Store India Private Limited, New Delhi, India

Last updated: 29 March 2026