Store Policy

Effective date: 15 October 2026  |  Version: 5.0

This Store Policy explains how the THC Store India marketplace (www.thcstore.in) works for shoppers. The Platform is operated by THC - The Herb Culture Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in Mumbai, Maharashtra ("THC Store", "we", "us"). It supplements the Customer Terms & Conditions, the Customer Privacy Policy and the Return & Refund Policy; if there is any difference, the Customer Terms & Conditions prevail. Brand Partners and Doctors have their own terms and policies.

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1. How the marketplace works

• Sellers: every Product is listed and sold by an independent, licensed Brand Partner. The Brand Partner is the seller of the goods and issues the tax invoice under its own GSTIN.
• THC Store: we run the Platform, review listings, collect payments, coordinate prescription review, handle support, refunds and grievances, and supply our own delivery and COD handling services (billed on our own invoice).
• Doctors: independent registered practitioners provide online consultations through the Platform. We collect their fee as their agent.
• Our legal status: we are a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020 and an intermediary under section 79 of the Information Technology Act, 2000. We do not manufacture, own or stock the Products.

2. Who can shop

• You must be at least 18 years old. We check your date of birth at sign-up, guest checkout and consultation booking, and may ask for an identity document.
• You can shop with an account or as a guest. Guest checkout works for several Brand Partners at once and for prescription-required Products.
• One account per email address and per person.

3. Products and listing standards

3.1 What is sold

The Platform carries hemp-based products, Vijaya (bhang) based Ayurvedic preparations, herbal and Ayurvedic products, nutraceuticals, personal care, pet care, hemp food, hemp fashion, books and accessories. No substance controlled under the Narcotic Drugs and Psychotropic Substances Act, 1985 may be listed or sold.

3.2 Seller responsibilities

Brand Partners are responsible for holding the licences their Products require (for example FSSAI or Ayurvedic manufacturing licences) and for accurate names, descriptions, ingredients, labels, batch and expiry details, warnings and claims, in line with laws such as the Legal Metrology Act, 2009, the Food Safety and Standards Act, 2006 and the Drugs and Cosmetics Act, 1940. Brand Partners bear liability for their Products.

3.3 How we check listings

• Every new listing is reviewed by our team before it goes on sale.
• Changes to key information — such as the name, descriptions, benefits, disclaimers, warnings, active ingredients or whether a prescription is required — take the Product off sale until it is reviewed again.
• Our review is done by people; we do not independently test Products or verify every claim, and we may edit, suspend or remove any listing.
• Some Brand Partners provide Certificates of Analysis (CoA). They are not mandatory for every Product; you may ask us for any CoA a Brand Partner has provided.
• Selling prices can never be above the MRP, and the minimum price is ₹1.

If you think a listing is inaccurate, unsafe or unlawful, report it to support@thcstore.in.

3.4 Health disclaimer

Products are not intended to diagnose, treat, cure or prevent any disease unless lawfully sold as drugs. Please read the label and consult a qualified healthcare professional before use, especially if you are pregnant, nursing, taking medication or have a medical condition.

4. Prescription-required Products

• These Products carry a "Prescription Required" label. At checkout you use a saved prescription, upload one from your own registered practitioner, or book a Consultation with a Doctor in your cart.
• Payment is taken online up front (COD is not available). Each Brand Partner reviews the prescription for its own items, and our team may also review it.
• If a prescription is not accepted, your Order stays on hold — it is not cancelled automatically — while you upload a new one or book a Consultation. We remind you every 48 hours.
• Uploaded prescriptions are accepted for 90 days; prescriptions issued by a Doctor on the Platform are valid for 365 days unless the Doctor sets another date.

5. Prices, fees and payments

• Prices are in Indian Rupees and include GST.
• Delivery fee: ₹50 below ₹499; free at ₹499 and above; charged once per checkout. Gold and Diamond members get free delivery.
• COD: ₹40 fee; only for orders up to ₹500 including delivery and the fee; not for prescription carts, not while a Consultation fee is due, and not if you already have 2 COD orders pending. The COD fee is refunded only if the Order is cancelled before dispatch.
• Online payment through Razorpay: UPI, cards, net banking and wallets. Payment links (valid 7 days) are used for renewals, follow-up Consultations and orders our team creates for you.
• There is no wallet or store-credit payment option.

6. Invoices

• INV — the Brand Partner's tax invoice for the goods (for example INV/2627/00203).
• TSC — THC Store's tax invoice for the delivery fee and COD fee.
• CONS — the Doctor's Consultation Receipt, issued with THC Store as collecting agent.
• CN — credit notes for cancellations and refunds.

All are available in your Order history.

7. Delivery

• Brand Partners dispatch from their own premises with couriers they choose, and add the tracking number (AWB) to your Order.
• Delivery dates shown are estimates, not guarantees.
• Track your parcel from your Order page or the Track Order page.
• The Platform does not restrict delivery by state; you are responsible for making sure a Product is lawful where you live.
• If a parcel cannot be delivered, contact us and we will tell you whether it can be re-sent or refunded.

8. Cancellations, returns and refunds (summary)

• Cancel from your account before the Order ships. Orders on prescription hold are cancelled through support.
• Request a return within 7 days of delivery. The Brand Partner reviews it and our team gives the final approval.
• Every refund is approved by our team and goes back to the original payment method (COD by bank transfer). There is no store credit.

Full details are in the Return & Refund Policy.

9. Consultations

Consultations are online — by phone, WhatsApp or video — with independent Doctors who set their own fees. The Doctor provides the medical advice; the Platform is not for emergencies. Rescheduling, missed calls and fee refunds are covered in the Customer Terms & Conditions and the Return & Refund Policy.

10. Memberships, loyalty, subscriptions and coupons

• Memberships: Silver ₹999, Gold ₹1,999, Diamond ₹4,999, each for 365 days; renewal is only by a payment link you choose to pay.
• Loyalty points are used only as a discount at checkout (10 points = ₹1).
• Subscribe & Save gives 5% off; each renewal is paid by a payment link.
• At most one THC Store coupon and one coupon per Brand Partner per cart; no coupons on carts with a bundle deal; coupons on flash-deal and offer items for Diamond members only.

Full rules are in the Customer Terms & Conditions.

11. Reviews, questions and messages

• You may review Products you bought (one review per Product) and Consultations you completed. Reviews from delivered Orders show a "Verified Purchase" badge.
• Reviews are moderated. We reject reviews that are fake, abusive, spam, promotional or unlawful. Brand Partners may reply publicly.
• Brand Partners can message you about your orders, and you can message Brand Partners you have ordered from in your account.
• Reviews must reflect your genuine experience; offering or accepting rewards for fake reviews is not allowed.

12. Customer support

• Channels: the chat assistant on the site, support tickets in your account, email (support@thcstore.in), WhatsApp, the contact form and phone.
• The chat assistant is an AI assistant. It can answer questions and look up your orders, but it cannot cancel Orders or issue refunds. Refund, payment, account-deletion, fraud, legal and adverse-reaction requests always go to our team.
• Support hours: Monday–Saturday, 10 AM – 7 PM IST.
• When a ticket is marked resolved, we ask you to confirm; it closes automatically if you do not reply within 7 days.

13. Prohibited conduct

On the Platform you must not:

• buy, sell or promote controlled substances, or use the Platform for anything unlawful;
• give false personal or medical information, or forge, alter or share prescriptions;
• get around age checks or prescription requirements;
• create multiple accounts or abuse coupons, referrals or loyalty rewards;
• make fraudulent payments or false chargebacks;
• resell Products bought on the Platform;
• post fake reviews or manipulate ratings or questions;
• harass or abuse other users, Doctors, Brand Partners or our staff, or impersonate anyone;
• use bots or scrapers, upload malicious code or try to bypass security.

We may cancel orders, remove content, and suspend or close accounts that break these rules, and report unlawful activity to the authorities.

14. Platform availability

We aim to keep the Platform available at all times but do not guarantee uninterrupted access; maintenance, technical problems or events beyond our control may cause downtime.

15. Intellectual property

The THC Store name, logo, design, software and content belong to THC Store or its licensors; product names, images and brand marks belong to the Brand Partners. You may not copy, reproduce or reuse them without written permission.

16. Liability

Brand Partners are responsible for their Products and Doctors for their medical advice. To the extent permitted by law, THC Store's liability is limited as set out in the Customer Terms & Conditions. Nothing in this Policy limits your rights under the Consumer Protection Act, 2019.

17. Grievances

Under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is Mr. Krishnakant Tiwari, Founder — support@thcstore.in (subject "Grievance:"), +91 81692 69688, at our registered office. We acknowledge complaints within 48 hours and resolve them within one month of receipt. If you are not satisfied, you may approach the National Consumer Helpline or a Consumer Commission under the Consumer Protection Act, 2019.

18. Changes, governing law and severability

We may update this Policy. For material changes we publish a new version with a summary and ask you to accept it before continuing to use the Platform. This Policy is governed by the laws of India, and the courts at Mumbai, Maharashtra have jurisdiction, subject to the arbitration clause in the Customer Terms & Conditions and your rights under consumer law. If any provision is invalid, the rest remain in force.

19. Contact us

THC - The Herb Culture Private Limited, trading as THC Store India (www.thcstore.in), a company incorporated under the Companies Act, 2013.

• Registered office: A-504, Raghukul CHS, Valley Complex, Near Dindoshi Depot, Malad East, Mumbai, Maharashtra 400097, India
• CIN: U52100MH2020PTC335594
• GSTIN: 27AAHCT6948E1ZZ
• Email: support@thcstore.in
• Phone: 022 7961 7885 | +91 81692 69688 | +91 79054 42943
• WhatsApp: +91 81692 69688
• Support hours: Monday–Saturday, 10 AM – 7 PM IST
• Grievance Officer and data protection contact: Mr. Krishnakant Tiwari, Founder — support@thcstore.in (subject "Grievance:" or "Privacy:"), +91 81692 69688, at the registered office above
• Social: Instagram @thcstore.india and @thcindia.store, Facebook, X (Twitter), YouTube @THCSTOREINDIA

Last updated: 15 October 2026