Grievance Redressal & Data Protection

THC Store India (operated by THC – The Herb Culture Private Limited) is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”). This page lists the officers you can contact to exercise your rights as a Data Principal, including the right of access, correction, erasure, and grievance redressal.

1. Who you can contact

2. How to file a complaint

1. Email the DPO at the address above with a clear description of your complaint, the personal data concerned, and the relief you seek.
2. Include your registered email/phone so we can verify the request and protect your data from unauthorised disclosure.
3. We will acknowledge your complaint within 72 hours and provide a final response within 30 days, as required by the DPDP Act.
4. If the issue remains unresolved, you may escalate to the Grievance Officer using the contact details above.

3. Response timeline

Per Section 13(3) of the DPDP Act, we will respond to grievances within thirty (30) days of receipt. For data breach notifications, we will inform affected Data Principals and the Data Protection Board of India within seventy-two (72) hours of becoming aware of the breach, in line with Rule 8 of the DPDP Rules, 2025.

4. Escalation to the Data Protection Board of India

If you are not satisfied with our response, you have the right to file a complaint directly with the Data Protection Board of India once it is operational. Visit dpb.gov.in for the latest filing instructions and forms.

5. Scope of this notice

This page applies to data collected through thcstore.in, our affiliated subdomains (api., admin., doctor., brand.), and our AI agent surfaces (agent-api., mcp., chat.). The full list of data categories, retention periods, and processing purposes is described in our Privacy Policy.

6. AI agent connections

If you have connected an AI assistant to your THC Store account via Connected AI Assistants, you can revoke any token at any time from that page. Revocation takes effect immediately. The DPO and Grievance Officer above are the contact points for any complaint relating to AI-mediated data processing as well.