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Shipping & Returns

Shipping Policy

Shipping & Returns Policy for THC Store - www.thcstore.in

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Thank you for choosing THC Store. Here are the detailed terms of our Shipping Policy:

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Domestic Shipping Policy:

  • Shipping Charges: Calculated and displayed at checkout.

  • Shipment Processing Time: All orders processed within 1-2 business days, with delivery within 2-3 days.

  • Shipment Delays: In case of high order volume, customers will be promptly notified of any significant delays.

  • Shipping Rates and Delivery Estimates: Calculated based on package weight and delivery location.

  • Shipment Confirmation and Order Tracking: Receive a Shipment Confirmation email with tracking number(s); tracking becomes active within 24 hours.

  • Customs, Duties, and Taxes: All customs and taxes are the responsibility of the customer; THC Store is not liable for any additional fees.

 

International Shipping Policy:

  • Limited shipping to countries outside India; charges and delivery estimates vary.

  • Customers are responsible for customs, duties, and taxes.

 

Damages:

  • THC Store is not liable for products damaged or lost during shipping.

  • In the event of a damaged order, customers should contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods for claim purposes.

 

Return & Exchange Policy

 

Thank you for shopping at THC Store.

Returns:

  • 10 calendar days to return selected items.

  • To be eligible for a return, the item must be unused, in the original packaging, and accompanied by the receipt or proof of purchase.

 

Refunds:

  • Refunds are only allowed in the case of a wrong product being sent or a similar issue.

  • Upon receiving the returned item, THC Store will inspect it and initiate the refund process.

  • The refund amount will be credited to the bank account within a certain period, depending on bank policies.

 

Shipping:

  • Customers are responsible for the costs associated with returning the item.

  • Shipping costs are non-refundable and will be deducted from the refund.

 

Contact Us:

For any questions or concerns about our Shipping & Returns Policy, please contact us. We appreciate your business and strive to provide excellent customer service.

 

Company Details:

  • Website: www.thcstore.in

  • Company Name: THC - The Herb Culture Private Limited

  • Address: A/504, Raghukul CHS, Vasant Valley, near CNG pump, Dindoshi, Goregaon East, Mumbai 400097.

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